GCCs in India
India’s rise as a powerhouse for Global Capability Centers (GCCs) has been a result of sustained, strategic progress rather than a singular leap. It is the cumulative outcome of decades of growth driven by a highly skilled talent pool, robust infrastructure, a culture of innovation, and deliberate policy planning.
From being regarded as a low-cost outsourcing hub, GCCs in India have evolved significantly—India is now an active player in digital transformation, empowering the business growth of companies globally. With more than 1,700 GCCs operating, India now employs over 1.9 million people in the sector. This reflects the country’s incredible human capital and capability to provide high-value Digital and BPM (Business Process Management) services through GCCs.
This shift has changed the way the world sees India—not just as a place for support services, but as a key partner for research, product development, and leadership. For GCC leaders, this is the right time to reflect on how far we’ve come, think big, and plan the next steps. Let’s explore what made India the leader in this space, and what needs to be done to stay ahead.
A Quiet Revolution with a Loud Impact
With the beginning of the 21st century, when international firms began to s...
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