Articles By Alok Kumar

Alok Kumar

Alok Kumar, Founder & Managing Director of SRKAY Consulting Group, is a trailblazer in the Global Capability Center (GCC) ecosystem, with over two decades of hands-on experience in setting up, scaling, and transforming GCCs into strategic growth engines for global enterprises. A founding member of the NASSCOM GCC Forum, Alok has played a pivotal role in shaping India’s GCC landscape, helping position it as a global innovation and capability hub. He has personally led the establishment of more than 15 GCCs across sectors, delivering benchmark outcomes in efficiency, innovation, and operational excellence. As the former CEO & MD of Sears India, he grew the company’s India center from the ground up to over 1,500 professionals, setting new standards in offshore delivery and enterprise transformation. Today, through SRKAY Consulting Group, Alok enables companies to go beyond the traditional cost-arbitrage model, repositioning their GCCs as future-ready centers for R&D, digital transformation, and India market enablement. His deep execution experience, combined with strategic vision, makes him a sought-after advisor and speaker in the GCC space. Alok regularly shares his insights through industry blogs, leadership roundtables, and executive workshops, inspiring the next generation of global enterprise builders.