In today’s hyper-connected and technology-first business landscape, Global Capability Centers (GCCs) are no longer support units; they are becoming the Centers of Excellence (CoE) that fuel global innovation, digital transformation, and enterprise-wide value creation. Companies across industries and geographies are looking at GCCs as Centers of Excellence to move from operational efficiency toward strategic value creation.
India has become the epicentre of this change. With over 1,700 GCCs, employing 1.9 million professionals, and contributing USD 64.6 billion in annual revenue (FY2024), the GCC in India has evolved into a hub of strategic enablement, innovation, and leadership.
A Maturity Framework for CoE Evolution within GCCs
Organizations that succeed in embedding CoE within GCCs typically follow a three-stage evolution framework:
- Foundational Capability – Focused on operational excellence and service delivery.
- Integrated Ownership – Assumes end-to-end ownership of platforms, products, or functions.
- Strategic Orchestration – Leads enterprise-wide innovation initiatives, aligned with global KPIs.
GCC Evolution to CoE
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