Global Capability Centres (GCCs) in India have transcended their traditional roles as cost-effective operational units to become critical drivers of digital transformation and innovation. Initially established to provide support services, GCCs have evolved into hubs of technological advancement, playing a crucial role in India’s burgeoning tech ecosystem. This article explores how GCCs are propelling digital transformation and innovation in India, with examples of cutting-edge projects and technologies developed within these centers.
The Evolution of GCCs: From Back-Office Functions to Innovation Hubs
GCCs in India have undergone a significant transformation over the past two decades. Originally focused on back-office operations and IT support, these centers are now strategic assets driving growth through technological innovation, digital services, and advanced analytics.
According to NASSCOM, more than 70% of GCCs in India are involved in digital transformation initiatives for their parent organizations.
Moving Up the Value Chain
GCCs are no longer just executing processes; they are developing technologies, products, and services. This shift is fueled by the global push for innovation and the availability of highly skilled talent in India.
Driving Digital Transformation: The New Mandate for GCCs
Digital transformation involves integrating...
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