We're seeking an exceptional Operations Delivery Lead join our US-based Media Analytics client account. As an Operations Delivery Lead you would be expected to manage a team of 10-15 media analysts serving 15-20 high-profile clients. This role requires a client-centric mindset, a sharp eye for process excellence, and the ability to embrace and enforce high standards across all aspects of operations. We are looking for a self-starter, someone curious with passion and energy to drive supreme excellence and delight clients 100% of the time. We love leaders with drive, strong persuasion and collaboration skills, those who question the status quo, while at the same time creating robust, stable operations that deliver to every time per client’s expectations. We value clear thinkers with effective communication skills. The ideal candidate will thrive in a fast-paced, high-pressure environment, that prides itself in a deep understanding of clients, and brilliant delivery. The candidate is expected to train, develop and manage the media analyst through hands on coaching and mentorship. Success in this role requires a strategic view of operations coupled with the ability to know and work with details.